Made-to-Order Products
All of our products are made to order and produced specifically for each customer once an order is placed. Because of this, we do not accept returns or exchanges for reasons such as incorrect size, color choice, or change of mind.
Please review product descriptions, size guides, and images carefully before ordering.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we are happy to help.
To request a replacement or refund, please contact us within 30 days of delivery and include:
- Your order number
- A clear photo of the issue
- A brief description of the problem
Once reviewed, we will arrange a replacement or refund at no additional cost to you.
Lost or Undelivered Orders
If your order is marked as delivered by the carrier but you have not received it, please contact us as soon as possible. We may ask you to verify your shipping address or contact the carrier before proceeding.
If an order is confirmed lost in transit, we will work with our fulfillment partner to issue a replacement where applicable.
Incorrect Address or Failed Delivery
Please ensure that your shipping address is entered correctly at checkout.
If an order is returned to us due to an incorrect or incomplete address, we are unable to offer a refund. In some cases, a reshipment may be possible, but additional shipping charges may apply.
Exchanges
We do not offer direct exchanges. If your item qualifies for a replacement due to damage or defect, we will provide a replacement of the same item.
Refund Method
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Sale Items
Sale or discounted items are subject to the same refund terms outlined above.
Contact Us
If you have any questions about your order or believe there is an issue that qualifies for a refund or replacement, please contact us and we will do our best to assist you.